[ FAQ / QUERY INDEX ]

Answers, structured like a terminal log

Signals, VIP access, bots, billing, and risk — searchable and grouped. No return promises.

CATEGORIES 7 ENTRIES 31 INDEX: ONLINE
[ SEARCH ]

[ 01 / GENERAL ]

About ZyrodeX

[ Q01 ] What is ZyrodeX?
ZyrodeX is a quantitative fintech platform that delivers algorithmic trading signals, automated trading robots, and AI-driven market media across Futures, Forex, Crypto, Indices, and Gold. We build infrastructure and analytics — we do not promise returns.
[ Q02 ] Is ZyrodeX financial advice?
No. Nothing on this site or in our channels is personalized financial advice. Trading leveraged instruments involves substantial risk of loss. Any decision to trade remains entirely yours.
[ Q03 ] Which markets do you cover?
Five market categories: Futures, Forex, Crypto, Indices, and Gold. Live examples appear on the Signals page via TradingView widgets.
[ Q04 ] Where can I follow market news?
Our public Market News Telegram channel covers major market-moving events with impact context and takeaways. It is separate from the VIP signals bot. Open it at t.me/ZyrodeXGlobal.
[ 02 / SIGNALS ]

Signals & VIP Access

[ Q05 ] How do I unlock VIP signal access?
Open a live trading account with our partner broker (XChief) through the ZyrodeX referral link, deposit funds, then start the VIP Telegram bot at t.me/ZyrodeX_bot. Once broker API verification is available, the bot will confirm your verified live referral account and approve private VIP access. Until then, the bot is the official entry point.
[ Q06 ] What is the difference between VIP Telegram and MT5?
Both carry the same signal engine output. VIP Telegram is the manual path — you receive structured calls (entry, SL, TP, risk context) in a private channel. The MT5 subscription delivers signals natively inside MetaTrader 5. Telegram VIP access is included once your live referral account is verified; MT5 delivery is a paid add-on.
[ Q07 ] What are the MT5 subscription prices?
Monthly $10, 3-Month $27 (~10% off), Annual $96 (~20% off). Pricing is stated on the Signals page before any checkout step. Cancel anytime — access runs to the end of the paid period.
[ Q08 ] Is there a minimum deposit for VIP access?
Funding requirements are set by the broker, not by ZyrodeX. Deposit size does not change signal quality, cadence, or tier of service.
[ Q09 ] Do you publish win rates or expected returns?
No. Past performance is not indicative of future results. We publish operational metrics (latency, coverage, uptime) — never return promises.
[ Q10 ] Why does access run through a partner broker?
ZyrodeX operates as an introducing broker. VIP channel access is granted when you open and fund an account through our referral link. We may receive compensation from the broker for referred accounts — that relationship is disclosed on the Signals page.
[ 03 / ROBOTS ]

Trading Bots

[ Q11 ] What robots does ZyrodeX offer?
Three units with different risk profiles: ZYRO_GUARD (conservative), ZYRO_FLOW (balanced), and ZYRO_APEX (aggressive). Details and specs are on the Robots page.
[ Q12 ] Are automated bots risk-free?
No. Automated systems can fail, disconnect, or execute at unexpected prices in fast markets. Risk controls reduce — never eliminate — risk. Only trade with capital you can afford to lose.
[ Q13 ] How do I request deployment?
Open a Support ticket with your broker, account type, and risk preference. The team matches you to a robot and walks you through installation.
[ 04 / BILLING ]

Account & Billing

[ Q14 ] What payment methods do you accept?
Crypto payments — Bitcoin, Ethereum, and USDT — are accepted today. Card payments (Visa, Mastercard, PayPal) are coming soon.
[ Q15 ] How do I cancel an MT5 subscription?
Open a Support ticket or use the Support tab in My Account. Cancellations stop future billing; access continues until the end of the paid period.
[ Q16 ] What is your refund policy?
Because signal delivery and digital access begin when a subscription is activated, refunds are evaluated case-by-case. Contact Support with your account email and plan details. Affiliate/broker account funding is governed by the broker's own terms, not ZyrodeX refunds.
[ Q17 ] Where do I see my subscription status?
Log in and open My Account → Subscriptions. Active plan, status, and expiry (when available) are shown there — not on the public marketing pages.
[ 05 / SECURITY ]

Security & Risk

[ Q18 ] How is my account secured?
Passwords are hashed server-side. Sessions use secure cookie flags where HTTPS is available. Never share your ZyrodeX password, broker credentials, or bot verification codes with anyone claiming to be support outside our official channels.
[ Q19 ] Will ZyrodeX ask for my broker password?
No. Verification uses your account number / referral relationship and (when live) broker API confirmation via the VIP bot. Official support never asks for your broker login password.
[ Q20 ] What risks should I understand before trading?
Leveraged trading can result in rapid and substantial losses. Automated tools and signals do not remove market risk, slippage, or execution failure. Review our Terms of Service and only trade capital you can afford to lose.
[ 06 / MEMECOIN ]

ZyrodeX_MemeCoin

[ Q21 ] What is ZyrodeX_MemeCoin?
An educational public radar for meme tokens: a live tape, optional personal watchlist, contract scan, and an educational chart desk with in-browser indicators. It combines Momentum, Concentration, and Contract Safety into a Rug Risk Index when those scans are in. It is not a Terminal module and not a trading desk.
[ Q22 ] Is a low Rug Risk Index safe?
No. The index is a transparent label on market and contract data — not a probability of a rug, not a guarantee, and not investment advice. Memecoins can still go to zero.
[ Q23 ] Do you execute trades from the MemeCoin page?
No. There is no buy/sell button, no custody, and no swap widget. The page only shows educational scores, checklist flags, and charts.
[ Q24 ] What is Token Advertising / Advertise?
A paid sponsored slot above the LIVE TAPE on MemeCoin (see /memecoin-ad.php). Time-based plans: 1 Day $20, 1 Week $100, 1 Month $300, 1 Year $3,000. It is a labeled AD / SPONSORED placement — not Safer screen, not a score upgrade, and not investment advice. Payment is crypto (Bitcoin, Ethereum, USDT) via Support until confirmed by an admin.
[ 07 / TOOLS ]

Educational calculators

[ Q25 ] What are ZyrodeX Tools?
A public hub of twenty-two educational forex utilities: correlation, currency strength, exposure checker, currency converter, session hours, risk-on/off meter, gain/loss %, pip value, spread cost, pivots, position size, ATR stop distance, margin, risk/reward, Fibonacci, drawdown recovery, risk of ruin, compounding, lot size converter, swap/rollover worksheet, break-even after costs, and a regulator directory. They are not part of Terminal and do not execute trades.
[ Q26 ] What does Educational mean on Tools?
The EDUCATIONAL label means classroom math and reference. Server-cached rates may lag.
[ Q27 ] How fresh are FX rates and history?
Rates and OHLC are fetched server-side, cached, and may lag or be incomplete when upstream feeds fail. The browser only calls same-origin /api/tools_*.php endpoints — never third-party finance URLs directly.
[ Q28 ] What does currency correlation measure?
Pearson correlation on overlapping daily log returns between pairs over a lookback you select. It describes recent co-movement.
[ Q29 ] Are compounding and drawdown recovery return promises?
No. Drawdown recovery is identity math (how much % gain offsets a % loss). Compounding is a hypothetical FV = PV x (1+r)^n path. Risk of Ruin is a paper probability under win rate, R:R, and risk-% you type.
[ Q30 ] What is Terminal Journal?
A private Terminal desk where you type fills; HUD stats, blotter, and month calendar come from those rows. P&L is in your account currency (typed dollars or Tools pip estimate) and you can import a CSV. Tag each trade with a strategy playbook name, set risk % and min R:R in Money management, and filter the blotter or Print/PDF to that slice. Plan vs realized R, day-review notes on the calendar, and a month equity curve on Print/PDF are included. Rail 04 includes a Strategy breakdown; when you filter one calendar day the blotter shows a day chip; a closed fill can be reopened from the drawer (clears exit and P&L, keeps the row). Desk has its own Print/PDF (letterhead plus full dashboard: MM, playbooks, KPIs, score radar, year heatmap); blotter Print/PDF remains the trade list. The desk shows today/period P&L, a score radar, and a year heatmap from the same typed rows. Login required.
[ Q31 ] What is Terminal War Room?
The War Room Ops Desk UI is being rebuilt from a clean base (globe + map, live feeds, CII-ZX educational stress overlays, venue quotes). Phase 3 ships a live WebGL globe with data boards; the MapLibre map view returns in Phase 4. Logged-in Terminal module backed by the VPS data pipeline — not intelligence, not a broker, not investment advice. Bridge health is monitored by a VPS timer (every 15 min), not Hostinger cron.
[ STILL HAVE QUESTIONS ]

Open a support ticket

Use the guided ticket wizard — category, subcategory, then detail — so the desk gets structured context on the first transmission.